Privacy Policy

Effective Date: 5/31/2026
Business Name: Mercer Mobile
Website: https://mercermobile.com/
Contact: [email protected]
Phone: (724) 202-9530

Mercer Mobile respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when using our website, contacting us, requesting service, scheduling appointments, submitting photos, making payments, or communicating with us by phone, email, SMS, or MMS.

Information We Collect

We may collect the following information when you contact us or request service:

  • Name
  • Phone number
  • Email address
  • Service address or general location
  • Equipment information, such as make, model, serial number, condition, and repair issue
  • Photos or videos you choose to send related to your equipment or repair request
  • Appointment details
  • Invoice and payment-related information
  • Messages, notes, or other information you provide to us

We may also collect basic website usage information, such as pages visited, browser type, device type, and general analytics data.


How We Use Your Information

We use your information to:

  • Respond to service inquiries
  • Schedule, confirm, and manage appointments
  • Diagnose repair issues
  • Provide estimates, invoices, receipts, and payment links
  • Send appointment reminders and job status updates
  • Communicate about parts, repairs, delays, or completed work
  • Request reviews or feedback
  • Improve our website, services, and customer communication
  • Maintain business records


SMS/MMS Messaging

By providing your phone number and agreeing to receive messages from Mercer Mobile, you consent to receive SMS and/or MMS messages related to your service request. These messages may include appointment confirmations, reminders, job status updates, parts updates, invoice/payment links, and review requests.

Message frequency may vary depending on your service request. Message and data rates may apply.

You may opt out of SMS/MMS messages at any time by replying STOP. For help, reply HELP or contact us directly at 724-202-9530.

Mobile Information and SMS Consent

Mercer Mobile does not sell, rent, or share your mobile phone number, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Photos and Media Submitted by Customers

If you send us photos or videos of your equipment, property, parts, damage, serial numbers, or repair issues, we use them only to evaluate, document, estimate, or complete the requested service.

We will not use customer-submitted photos for advertising, social media, or marketing without permission.

Payments

If you make a payment through a third-party payment provider, your payment information is processed by that provider. Mercer Mobile does not store full credit card numbers on its website.

We may store invoices, receipts, payment status, and related service records for business, accounting, and customer service purposes.

Service Providers

We may use trusted service providers to help operate our business, such as website hosting, scheduling tools, payment processors, messaging providers, email providers, analytics tools, or customer management software.

These providers may process information only as needed to perform services for Mercer Mobile. We do not authorize them to use your information for their own marketing.

Information Sharing

We do not sell your personal information.

We may share limited information only when necessary to:

  • Complete a requested service
  • Process payments
  • Send customer communications
  • Comply with legal obligations
  • Protect our business, customers, or property
  • Work with vendors or service providers who support our business operations

We do not share mobile opt-in data or SMS consent with third parties for marketing or promotional purposes.

Data Retention

We keep customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our operations.

Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no website, messaging system, or electronic storage method is completely secure.

Your Choices

You may contact us to:

  • Update your contact information
  • Ask questions about your information
  • Request that we stop contacting you
  • Opt out of SMS/MMS messages by replying STOP

Children’s Privacy

Our services are intended for adults requesting equipment repair services. We do not knowingly collect personal information from anyone under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.